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QUESTION: | How do I get an additional copy of an invoice? |
| ANSWER: | It's easy to cheque on ALL the orders you've placed with SmileMakers. If you ordered via internet, simply click on the Order History link located in the red bar at the top of the page.
From there, you can see the detail of previous orders
and even print a copy for your records.
If you ordered via fax or phone click here for our invoice request form. |
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QUESTION: |
How do I submit a logo or custom artwork? |
| ANSWER: | To complete your custom printed item quickly and with the highest degree of quality, please visit our custom art form. |
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QUESTION: |
How do I use your online catalogue? |
| ANSWER: | Please visit our Online Catalogue Help
page for complete detailed instructions. |
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QUESTION: |
How can I get a SmileMakers® catalogue? |
| ANSWER: | Call the toll free number 1-888-456-SMILE (7645) or click here
to request a FREE catalogue online. |
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QUESTION: |
When will I receive my order? |
| ANSWER: | FAST SHIPMENT
At SmileMakers®, we know the faster you receive your
merchandise, the happier you'll be. Therefore, every
order received by 3:00PM EST is shipped the same day!
We ship order via UPS or Expedited Canada Post dependant on location.
UPS service not available in all areas. For those not in a UPS area,
please refer to the 'Canada Post' column in the chart below for delivery time.
| Location/Province | UPS | Canada Post (Expedited)
| | | Newfoundland | N/A | 7-10 days | | New Brunswick | 3-5 days | 7-10 days | | Nova Scotia | 5 days | 7-10 days | | Quebec | 3-4 days | 5-7 days | | Montreal | 2 days | 5-7 days | | Ontario | 3 days | 5-7 days | | GTA (General Toronto Area) | 1-2 days | N/A | | Manitoba | 5 days | 7-10 days | | Saskatchewan | 5 days | 7-10 days | | Alberta | 5 days | 7-10 days | | British Columbia | 5 days | 7-10 days | | PEI | 4-5 days | 7-10 days | | BC Islands | No Service | 7-10 days | | Yukon | No Service | 7-10 days | | NWT | No Service | 7-10 days |
RUSH ORDERS
In a hurry? Next Day and Second Day UPS are available.
Charges for the services depend on package weight and your location
within Canada - your Customer Service Representative
will gladly assist you. Please call 1-888-456-SMILE (7645).
Please note UPS does not offer ground service to all area within Canada.
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QUESTION: |
What if I need a special delivery date? |
| ANSWER: | For rush and personalized orders that are needed in hand by specific dates please e-mail Customer Service at smilecust@smilemakers.com
or call 1-888-456-SMILE (7645). Please include your Customer Account number that is located in the top left corner of your screen after you log in and the Order Number you receive after your place your order.
Special shipping charges will apply. |
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QUESTION: |
How can I return something? |
| ANSWER: | Returns are rare at SmileMakers®, but if for any reason you're
not totally satisfied, you can return the merchandise for a full
refund. Simply call 1-888-456-SMILE (7645) to speak with a representative.
We will arrange for pick up by UPS or the order can be sent back
by Canada Post (regular mail) and we will refund any cost incurred. |
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QUESTION: |
What are the methods of payment options? |
| ANSWER: | We offer businesses and organizations with established
accounts the option of paying for their order after it is
received. Just pay from the invoice included in the package
within 20 days of receiving the merchandise.For individuals,we welcome:
Master Card, Visa, and American Express
OR
You may send a cheque or money order payable to SmileMakers®
with your order: SmileMakers®
91 Station St, Unit 4
Ajax, ON L1S 3H2 |
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QUESTION: |
What if I'm not happy with my order? |
| ANSWER: | SmileMakers® guaranteeseverything we sell, 100%.
Complete satisfaction. It's that simple. If your order
doesn't exceed your expectations, just call us and we'll
exchange it or send you a full refund. Your business is that
precious to us. |
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QUESTION: |
Is there a minimum amount I have to order? |
| ANSWER: | There is no minimum amount that you have to
order. However, there are minimum shipping and handling
rates. |
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QUESTION: |
What are the shipping and handling rates? |
| ANSWER: | If Subtotal Is: ------------ Add to Order |
| Up to $24.99 -------- $8.99
$25.00 - $49.99 ----- $9.99
$50.00 - $99.99 ---- $11.99
$100.00 - $149.99 --- $12.99
$150.00 - $399.99 --- $16.99
Over $400.00 -------- $19.99
A $10 surcharge will be added toorders shipping to: YT/NU/NT |
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QUESTION: |
Can I order online? |
| ANSWER: | SmileMakers® now offers online ordering.
Just click on any of the departments located on the left side of the page. |
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QUESTION: |
I have a balance due to Smilemakers.
Can I transfer this balance to my credit card? |
| ANSWER: | Yes, please call 1-888-456-SMILE (7645), and we'll be happy to transfer it for you. |
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QUESTION: |
Will I be charged in Canadian Dollars? |
| ANSWER: | All orders are charged in Canadian funds and areshipped from our location in
Ajax, Ontario, Canada. All orders are subject to the applicable
provincial and government taxes.
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QUESTION: |
Offrez-vous un service en Français?
(Do you offer a service in French?) |
| ANSWER: | Nous offrons le service en français par téléphone.
Vous pouvez nous appeler et un de nos représentants se fera un plaisir de vous aider.
(We offer service in french by telephone.
Please call one your representatives and they will be pleased to help you) |
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QUESTION: |
Offrez-vous un catalogue en français?
(Do you offer a catalogue in french?) |
| ANSWER: | Malheureusement notre catalogue n'est disponible qu'en englais. Toutes nos excuses!
(Unfortunately our catalogue is only available in English. Our apologies!)
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QUESTION: |
Need a larger Quantity? |
| ANSWER: | If you’re looking for a larger quantity on any of our products please call 1-888-456-SMILE (7645) for a free quote.
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QUESTION: |
At what rate are taxes applied to my purchase? |
| ANSWER: |
HST add 12%
British Columbia
HST add 13%
New Brunswick
Nova Scotia
Ontario
Newfoundland
HST add 15%
Nova Scotia
PST add 8%
Ontario
QST add 7.5%
Quebec
GST add 5%
All other provinces
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QUESTION: |
How do I remove my address from your mailing list? |
| ANSWER: | At SmileMakers, we care about the environment. If you receive more than one catalogue or if you would like to be removed from our mailing list, please mail or fax us the address area from the back cover of each catalogue received. Indicate the correct address, or that you no longer wish to receive our catalogue.
Mail to:
SmileMakers For Children Company. Mail Preference, 91 Station St., Unit 4, Ajax, Ontario L1S 3H2.
Our Toll Free Fax number is 1-877-567-SMILE (7645).
We sometimes share our mailing lists with other reputable companies. If you'd prefer not to receive these mailings, send us a note with your name and address exactly as it appears on the back of your SmileMakers catalogue. If you would like to remove your name from ALL mailing lists, go to www.dmachoice.org and select the ‘Remove my name from those lists’ button on the left. |
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Warning! Choking Hazard - Toys may contain small parts. Not for children under 3 years.