FREQUENTLY ASKED QUESTIONS

Click a question below to reveal that question's answer.

GENERAL

How do I use SmileMakersCanada.com?

Please visit our How do I use SmileMakersCanada.com page for complete detailed instructions.

What are your regular hours of operation?

Monday - Friday | 8:00am - 8:00pm EST

Is there a minimum amount I have to order?

There is no minimum amount that you have to order. However, there are minimum shipping and handling rates.

What is SmileMakers pricing policy?

While SmileMakers intends to maintain correct pricing, SmileMakers reserves the right, to be exercised at our sole discretion, to revise prices, limit quantities and correct pricing errors.

Does SmileMakers provide printable order forms?

Right-click the link below to download a printable order form.
2013 Order Form

What are the methods of payment options?

We offer businesses and organizations with established accounts the option of paying for their order after it is received. Just pay from the invoice included in the package within 20 days of receiving the merchandise.

For individuals,we welcome: Master Card, Visa, Discover, and American Express
OR
You may mail in your order with a check or money order payable to SmileMakers:

SmileMakers
For Children Co.
91 Station Street, Unit 4
Ajax, Ontario L1S 3H2

Need a larger quantity?

If you are looking for a larger quantity on any of our products please call 1-888-456-SMILE (7645) for a free quote.

How can I exercise my tax exempt status?

Tax Exempt? Please call 1-888-456-SMILE (7645) to place your order.

How do I enter the Customer Satisfaction Survey Sweepstakes?

To enter the 2013 Customer Satisfaction Survey Sweepstakes please visit www.smilemakerssurvey.com

SMILEMAKERS ACCOUNT

I have a balance due to SmileMakers. Can I transfer this balance to my credit card?

Yes, please call 1-888-456-SMILE (7645), and we'll be happy to transfer it for you.

How can I view my order history and check on an order status?

It's easy to view your order history and check the status of an order. Click here to get started.

How can I change my password?

Click here to change your password. If you are not already logged in, you will be prompted to do so.

ORDERS

When will I receive my order?

Location/Province	UPS	Canada Post (Expedited)
Newfoundland	N/A	7-10 days
New Brunswick	3-5 days	7-10 days
Nova Scotia	5 days	7-10 days
Quebec	3-4 days	5-7 days
Montreal	2 days	5-7 days
Ontario	3 days	5-7 days
GTA (General Toronto Area)	1-2 days	N/A
Manitoba	5 days	7-10 days
Saskatchewan	5 days	7-10 days
Alberta	5 days	7-10 days
British Columbia	5 days	7-10 days
PEI	4-5 days	7-10 days
BC Islands	No Service	7-10 days
Yukon	No Service	7-10 days
NWT	No Service	7-10 days

RUSH ORDERS
In a hurry? Next Day and Second Day UPS are available. Charges for the services depend on package weight and your location within Canada - your Customer Service Representative will gladly assist you. Please call 1-888-456-SMILE (7645).

Please note UPS does not offer ground service to all area within Canada.

How do I get an additional copy of an invoice?

It's easy to check on ALL the orders you've placed with SmileMakers - if you placed your order via internet, simply click on the Order History link located in the red bar at the top of the page. From there, you can see the detail of previous orders and even print a copy for your records.If you placed your order via fax or phone click here for our invoice request form.

When will my discount and promotions show on my order?

Any special pricing or promotional offers will be reflected in your order total when you have finished shopping. You will be able to view this information before finalizing your order.

CUSTOM / IMPRINT

How can I view the logos available for my imprint?

Logos for custom items can be found on the item detail page for each customizable item,
or you can click here to view our logo library.

Can I download a printer template for Laser Recall Cards?

Yes, click the link below to download the template in Microsoft Word format.
Laser Recall Card Template

How do I submit a logo or custom artwork?

To complete your custom printed item quickly and with the highest degree of quality, please visit our custom art form.

DELIVERY / SHIPPING

What if I need a special delivery date?

For rush and personalized orders that are needed in hand - customerservice@smilemakers.com or call 1-888-456-SMILE (7645). Please include your Customer Account number that is located in the top left corner of your screen after you log in and the Order Number you receive after you place your order. Special shipping charges will apply. Express orders ship same day if received by 5pm.

What are the shipping and handling rates?

Standard Shipping & Handling

SUBTOTAL	ADD
up to $49.99	$9.99
$50.00 -  $99.99	$12.99
$100.00 -  $149.99	$14.99
$150.00 - $399.99	$18.99
$400.00 and up	$21.99

RETURNS

How can I return something?

Returns are rare at SmileMakers, but if for any reason you're not totally satisfied, you can return the merchandise for a full refund. Simply call 1-888-456-SMILE (7645) to speak with a representative and we'll arrange to pick up your order.

What if I'm not happy with my order?

SmileMakers guarantees everything we sell, 100% Complete satisfaction. It's that simple. If your order doesn't exceed your expectations, just call us and we'll exchange it or send you a full refund. Your business is that precious to us.

LANGUAGE

Nous offrons un service en Français par telephone!? (Do you offer service in French?)

Nous offrons le service en français par téléphone. Vous pouvez nous appeler et un de nos représentants se fera un plaisir de vous aider. (We offer service in french by telephone. Please call one your representatives and they will be pleased to help you)

CATALOG

How can I get a SmileMakers catalog?

Call the toll free number 1-888-456-SMILE (7645) or click here to request a FREE catalog online.

How do I remove my address from your mailing list?

At SmileMakers, we care about the environment. If you receive more than one catalog or if you would like to be removed from our mailing list, please mail us the address area from the back cover of each catalog received. Indicate the correct address, or that you no longer wish to receive our catalog.

Mail to:
SmileMakers Mail Preference,
For Children Company
91 Station St., Unit 4
Ajax, Ontario L1S 3H2

Our Toll Free Fax number is 1-877-567-SMILE (7645).

We sometimes share our mailing lists with other reputable companies. If you'd prefer not to receive these mailings, send us a note with your name and address exactly as it appears on the back of your SmileMakers catalog. If you would like to remove your name from ALL mailing lists, go to www.dmachoice.org and select the Remove my name from those lists button on the left.

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