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Why You Don’t Have More Reviews, And Why You Need Them… Now!

Why You Don’t Have More Reviews, And Why You Need Them… Now!

No one likes feeling judged, especially when online anonymity gives unsatisfied customers the ability to be honest about their experience – even when it’s not what we want to hear. However, not all reviews are bad, and learning how to encourage and procure the good ones is of the utmost importance to the growth of our practice.

 

Social Media 101: Posting For Impact

Social Media 101: Posting For Impact

What was purely social just a few short decades ago has now carved out a home in the world of business. Social media is definitely here to stay. But it’s youthful guise and ever-changing algorithms are nothing to shy away from. In fact, the benefits that these marketing giants have to offer can’t be ignored. At least they shouldn’t.

 

Connection, Flow and Prizing: The Psychology of Patient Satisfaction

Connection, Flow and Prizing: The Psychology of Patient Satisfaction

We all know that patient satisfaction is important. But understanding exactly what satisfies a patient will help guide us to good reviews and patient loyalty. Interestingly enough, satisfaction hinges on three main factors: Connection, Communication and Incentivization.

 

Service Recovery: What is it? Why is it important? How to achieve it.

Service Recovery: What is it? Why is it important? How to achieve it.

A loyal patient base is the foundation of every successful practice. But it can be difficult to build and maintain your list of returning patients without understanding the ins and outs of service recovery. This concept deals with both client satisfaction and client retention. And once mastered, it can help your practice thrive.

 

Better Budgeting: Crushing Overhead for Profitability

Better Budgeting: Crushing Overhead for Profitability

All of those expenses that keep your business going – utility bills, office supplies, payroll – make up your overhead. But how do you get that number to a point that helps you increase profitability? 

 

Is Your Front Desk Costing You Patients?

Get On Their Level: How To Relate To Pediatric Patients (Especially When Peds is Not Your Specialty)

Making sure adults feel comfortable with procedures, treatments, and you as their doctor, is one thing. But kids are a whole different story. Here are a few tips to help you get on their level. 

 

Is Your Front Desk Costing You Patients?

Is Your Front Desk Costing You Patients? Common Problems & the Solutions To Get Your Office Back On Track

If you suspect that your front desk is costing you patients, it’s time to figure out what’s going wrong and find some solutions. SmileMakers has put together a list of common issues and how to fix them. 

 

Tangibility vs. Technology

Tangibility vs. Technology: Why Going Totally Digital Could Hurt Your Recall Program

Automated texts or emails to confirm and remind patients of appointments are enormously helpful to your staff. But can going exclusively digital hurt your business? 

 

4 Easy Ways to Improve Your Patient Retention

4 Easy Ways to Improve Your Patient Retention

How do you get patients to trust you, to feel that they can come to you with any issues, and to make the whole process easy? We have 4 ways to get you started!  

 

Step into Augmented Reality!

Step into Augmented Reality!

You may have heard of Augmented Reality (AR), the futuristic technology that kids think is super cool. But what is it? And how does it apply to you? Let’s explore augmented reality, and how SmileMakers helps doctors use it to entertain tech-savvy kids.  

 

A How-To Guide to Filling Your Schedule with More Appointments

A How-To Guide to Filling Your Schedule with More Appointments

Whether you’re looking for new patients, or you’d like to see some familiar faces in your office, we have a few ways to help fill your schedule with more appointments today!  

 

Attention and Make It Work for You: 5 Ways to Leverage Internal Marketing in Your Office

Get Their Attention and Make It Work for You: 5 Ways to Leverage Internal Marketing in Your Office

You already know that your current patients are your best source for new patient referrals. But did you know that they can increase your revenue, too?  

 

One Stop Shop!  How to Consolidate Vendors (and Choose the Right Ones)

One Stop Shop! How to Consolidate Vendors (and Choose the Right Ones)

With so many products to purchase for your office, and so many different vendors to choose from, it’s easy to get caught up in the order and reorder cycle – and inevitably blow up your budget.

 

Show Off Your Best Work! Mastering the Art of Before and After Photos

Show Off Your Best Work! Mastering the Art of Before and After Photos

If one picture is worth a thousand words, imagine the benefits of having both before and after shots.

 

Make The Most of Your Work Day: 4 Ways to Simplify Things in the Office

Make The Most of Your Work Day: 4 Ways to Simplify Things in the Office

With mounting paperwork, endless phone calls, a full inbox, and giving each patient the attention they deserve, there never seems to be enough time in the day to get it all done. We know the pressure can be overwhelming. That’s why we’re sharing 4 simple ways to simplify your work day!

 

10 Easy Ways to Improve Your Practice Marketing

10 Easy Ways to Improve Your Practice Marketing

“Marketing” can be a scary word that brings about thoughts of expensive mailers and little return. But when you put effort into the right marketing strategies, your business grows. Marketing is essential to recruiting new patients and creating a loyal base. And we have a few easy tips to help you make great strides towards those marketing goals.

 

Put Patients at Ease with Creature Comforts

Put Patients at Ease with Creature Comforts

Many people struggle with dental anxiety – especially children. But if we can help ease a patient during their visit, they’re more likely to come back. Think about your favorite restaurant, or that cute bed and breakfast you love to visit.

 

How to Ensure Patient Satisfaction In a Changing Healthcare Environment

How to Ensure Patient Satisfaction In a Changing Healthcare Environment

The healthcare industry has experienced rapid changes in recent years, and along with it a portion of government plan reimbursements as well as some private plan reimbursements are now tied to how well your practice scores on assessments of patient satisfaction.

 

Acing Office Decor on a Budget: An Expert Weighs In

Acing Office Decor on a Budget: An Expert Weighs In

Does your waiting room make the right first impression? If you’re holding onto worn furniture, dated decor or harsh lighting, the positivity and wellbeing you think you’re promoting may not be how patients actually perceive your level of care.

 

Questioning Your Office Morale? Get More from Your Team with These Small Tweaks

Questioning Your Office Morale? Get More from Your Team with These Small Tweaks

If your office has recently lost its normal buzz of light hearted chatter and high customer service ratings, you could have a morale problem on your hands.

 

How to Leave A Lasting Impression After Your Patients Walk Out The Door

How to Leave A Lasting Impression After Your Patients Walk Out The Door

Practices these days are spending 5-10 times more to get a new patient into the office than they do to retain the ones they already have. Could you be missing one of the simplest methods to reducing costs and increasing revenue, at the door?

 

5 Affordable Solutions to Branding Your Practice

5 Affordable Solutions to Branding Your Practice

An office with poor brand identity won’t be able to answer. Without branding to set your practice apart, patients see the difference in your price instead of your care.

 

Is Your Practice Making The Most of Patient Giveaways?

Is Your Practice Making The Most of Patient Giveaways?

Have you ever stopped to think what your practice gains when you make a child smile with a prize or send mom home with goodie bags for the family? Prizes aren’t only an investment to demonstrate the goodwill of your practice...

 

Patient Satisfaction Has Never Been More Important To Your Practice

In any business, customer satisfaction is key; after all, a satisfied customer is virtually a guaranteed ticket to repeat sales, not to mention that all-important word-of-mouth that can bring new customers to the business...

 

Event Marketing Icon

Event Marketing 101

A strategic marketing plan for your dental practice requires a variety tactics. With comprehensive practice marketing, you can reach out to current patients as well as prospective patients through traditional advertising like radio...

 

Balloons

The Importance of Building Your Brand

A strong brand identity helps your practice stand out from the competition and is essential for reaching prospective patients as well as maintaining current patients. The right custom practice marketing products make it easy to present..

 

 

Dentist Kit

The Importance of Patient Retention (And How to be Successful)

New patients are essential to grow your dental practice. However, retaining your current patients is just as crucial. Not only do you want your current patients to return, you also want these happy, satisfied patients to encourage their family and friends...

 

Customize Pens

Practice Marketing 101

A successful balance of maintaining and acquiring new patients is essential for any dental practice. In the 1950s there were about 155,000 dental personnel offering services in the United States...

 

You’re busy running your practice. Any time and money you can save while doing that is invaluable. But with so many products to purchase for your office, and so many different vendors to choose from, it’s easy to get caught up in the order and reorder cycle – and inevitably blow up your budget. 

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