Last updated: January 1, 2022
SmileMakers understands that you want to know how information about you is used and shared and knows the importance of protecting your credit card information. This Privacy/Security Policy describes the SmileMakers policy for customer privacy and security. By visiting our website or using SmileMakersCanada.com, you are accepting the terms described in this policy. We may modify or add to this policy from time to time, so we encourage you to review it periodically for updates.
Credit Card and Personal Information Security
SmileMakers takes reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. The SmileMakers website is equipped with Secure Socket Layer (SSL) software which means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read by a limited group in our Customer Service and Finance Departments.
Security of your credit card and other payment information is important to us. We meet or exceed all requirements of the Payment Card Industry Data Security Standards (PCI DSS) as established by the PCI Security Standards Council to protect your cardholder data. We employ a variety of methods, including firewalls, to keep your payment information secure.
Information You Provide
SmileMakers receives, stores, and uses the information you provide us. You provide us with your name, address, phone number, email address, credit card information, and other information when you do such things as place an order, enter a contest or giveaway, request a catalogue, or make use of other aspects of our website. That information is used to communicate with you, process your order, administer contests or giveaways, provide catalogues or other information you request, collect payment for products and services you purchase, respond to your questions, customize your shopping experience, and otherwise with your consent or as permitted or required by law. We may also use this information to send you information about other products and services that you may be interested in.
Cookies and Links
We may use the email address you provide for our own promotional email marketing. You can opt out of receiving promotional emails anytime. Instructions on how to opt out are included in every promotional email, or you may opt out here.
Your mailing address may be added to our paper catalogue mailing list. In that event, you may receive SmileMakers catalogue or other catalogue titles affiliated with SmileMakers. From time to time, that mailing list may be shared, rented, or exchanged with other responsible businesses. If you do not want your name shared with other businesses, or if you do not want to receive SmileMakers catalogues, please call 888-456-7645, email Smile.Cust@SmileMakers.com, or write to us at 91 Station Street, Unit 4, Ajax, Ontario L1S 3H2, attention SmileMakers Customer Service. Please allow 2-4 weeks to process your request.
Information from Other Sources
To the extent permitted by law, we may also receive information about you from other sources and add it to our account information. For example, we sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more efficiently.
Information Use, Disclosure, and Access
Updating Customer Information
With the most up-to-date information, we can make sure we're delivering your SmileMakers orders to the right location! You can update your shipping information by accessing your account in the My Account section at smilemakerscanada.com. To update your billing information, please call us at 888-456-7645.
Connect with us on social media
Social media widgets: SmileMakers uses social media features including the Facebook Share button, and Pinterest and Twitter widgets. First off, what's a widget? Well, it's basically a doorway to an app on your device. You can peek inside (look at information) or walk through (open and use the app). These features and widgets may collect information such as your IP address and which specific page you're visiting on our website through cookies or tracking technologies. A third party might host these features, and interactions with them fall under the third party's privacy policies.
Social media ads: We're all used to seeing targeted ads on our social media feeds. SmileMakers uses them, too. These targeted ads follow the policies of the social media platform that they're on.
SmileMakers does not sell products for purchase by children. Although we sell products intended for use by children, those products are intended for purchase by adults. If you are under 18, you may use SmileMakers only with permission of or supervision by a parent or guardian.